About Us
Why Choose Us
ChalooChale
The journey into yourself is the greatest adventure of all.
And ChalooChale, with a decade of experience, makes sure that you are traveling with the best people, with the best amenities, to experience the world unknown to you, a journey that will help you find yourself.
ChalooChale, India’s most trusted and safest travel community, was established a decade ago with the sole aim of narrowing down the gap between travelers and their travel dreams.
Privacy & Policy
Advance Booking & Payment Policy
To confirm your tour package, a part payment is required in advance. This helps us secure your hotel bookings, cab services, and other travel arrangements.
💳 Advance Payment Options
✔ Standard Booking Confirmation
50% of the total package cost must be paid as advance to confirm your booking.
The remaining 50% will be collected on arrival at the destination.
✔ Early Token Booking Option
You can also confirm your tour by paying 25% of the total package cost as a token amount if your travel date is more than 15 days away.
This 25% token amount is strictly non-refundable.
The next 25% must be paid at least 7 days before your travel date.
Failure to clear the second installment will result in automatic cancellation of the tour.
The remaining 50% will be payable on arrival.
📄 Important Travel Confirmation
All travelers must carry their booking confirmation letter during the trip.
This letter contains important information such as:
Confirmed hotel details
Cab and driver information
Emergency service contact numbers
💰 Process of Making Advance Payment
Advance payment can be made through the following secure modes:
Net Banking
NEFT / RTGS / IMPS
UPI Transfer
Once the payment is done, please share your transaction details with our team to receive your official booking confirmation letter.
Cancellation & Amendment Policy
If a client wishes to cancel or amend their tour booking for any reason whatsoever — including personal emergencies such as illness, accident, death, or failure to clear pending payments — the following terms will apply:
📌 Cancellation Charges
The company reserves the full right to recover applicable cancellation charges from the client.
All cancellation requests must be communicated in writing (via email or WhatsApp).
Advance / token amounts are strictly non-refundable under all circumstances.
📌 Non-Payment Policy
Failure to clear the pending balance payment within the given timeline will result in automatic cancellation of the booking.
Cancellation charges will be applicable in such cases.
💼 Right to Modify Package Cost
The company reserves the full right to revise or change the package cost in the following cases:
Increase in hotel tariffs
Rise in transportation charges
Government taxes or fuel price hikes
Any change in service provider costs
Any such changes will be applicable to confirmed bookings as per revised tariffs.
Cancellation & Refund Policy
All cancellations are subject to the following charges, calculated on the total tour cost:
| Time of Cancellation | Cancellation Charges |
|---|---|
| 30 days or more before departure | Advance amount will be charged (Non-Refundable) |
| 30 to 15 days before departure | 50% of total tour cost |
| 14 to 7 days before departure | 75% of total tour cost |
| 7 to 1 day before departure | 100% of total tour cost |
| No Show | No refund applicable |
📌 Important Notes
All cancellation requests must be submitted in written format.
Advance / token amount is strictly non-refundable under all circumstances.
No refund will be provided in case of No-Show or early departure.
Terms & Conditions
⚠️ Important Notes & Travel Conditions
All sightseeing and tour packages are strictly subject to weather conditions and local situations.
We reserve the right to reschedule sightseeing plans in case of monument closures, road conditions, or unfavorable weather to ensure the smooth execution of tours.
The company shall not be responsible for cab or bus cancellations caused by breakdowns, bad weather, or natural calamities, and no refund will be applicable for the same.
🏨 Hotel Information
Hotels in Himachal are categorized based on location, services, and costing, not according to star ratings (1★, 2★, 3★, etc.).
Facilities and service standards in hill destinations may differ from those in metropolitan and developed cities.
Standard category rooms will be provided unless otherwise mentioned in the quotation.
If selected hotels are unavailable due to service factors or being sold out, similar or higher category hotels will be arranged. Any upgrade difference must be paid directly by the guest.
⏰ Check-in / Check-out & Meals
Standard hotel check-in time: 12:00 PM
Standard hotel check-out time: 11:00 AM
Early check-in and late checkout are subject to availability and must be settled directly with the hotel.
Breakfast is provided as per the number of nights booked and is not served on the day of arrival.
Meals must be taken within hotel-specified timings. No refund will be given for any unutilized meals.
Mineral water is not included unless specified.
🚕 Transportation Terms
Transportation is provided strictly as per the tour program and not on disposal basis.
Any extra usage beyond the itinerary will be charged additionally.
Cab services are available till 11:50 PM. Late-night usage will incur extra charges.
During snowfall or difficult terrain, if the assigned cab cannot access certain locations, 4×4 vehicle charges must be paid directly by the guest unless mentioned in the quotation.
🌧️ Force Majeure & Liability
The company shall not be responsible for changes, losses, injuries, or damage to life/property caused by unforeseen events such as floods, earthquakes, landslides, political or social disturbances, strikes, roadblocks, riots, or any natural calamity.
No refund or exchange will be provided for unused accommodation, missed meals, sightseeing, or transportation services due to such uncontrollable situations.
📌 General Terms
Tour costs may vary depending on the number of travelers. Any additional cost arising due to unforeseen circumstances will be payable by the client.
Packages can be customized as per customer requirements.
The advance amount paid remains valid for up to 2 years, subject to applicable terms and conditions.